My HatPC isn't working; as soon as the loading text appears I get a shockwave error, any ideas?

I get it quite often, and my solution is to just reopen it until it works, which usually takes about one or two tries. If that doesn't cut it for you, then clear your cache would be my best bet.

Sounds like cache problems.

Delete your cache. That works for me.

I'm thoroughly confused. I've been looking for some kind of fix, but I don't know how to download your file. It tells me to sign into Google docs through something @Interguild.org. I thought it was my user info, but was I wrong?

I cleared my Cache and there was no difference other than losing all my frequently visited pages. I'm thinking of downloading Livio's cache, but I might try re-installing shockwave first.

Beccurz, I hope you've done the previous steps on the list, because downloading Livio's cache should be your last step. If you have, then I honestly don't know how to access that file. You should send a PM to Livio, who is the creator of this site and also the one who uploaded his cache to Google Docs. Hopefully he'll have an answer.

I'd also like to welcome you to our site

Clearing your cache won't help. The problem is that a cache file is missing. I suggest downloading Livio's cache.

The new problem lies in actually downloading that cache, as anyone who has tried to since the move to Google Docs has experienced.

It feels to me like it's expecting us to be Livio.

yeah, I think that's what happens. I recently had to reinstall my own cache a few days ago.

this is weird because it's currently set not to require sign-in. I guess I had the wrong link. I re-copy-pasted it and it should work now.

I've also added a few more steps at the beginning of the list.

Nice, the cache is now available.

"If you still can't play, move on to step two."

lol infinite loop

On step four, you're advised to go to step three

ha, fixed it before you posted.

Hoorah! Thanks Jell and Livio!

And others for trying to help...

*screams*

Okay, about six months ago I went to several different computers using several different browsers in an attempt to get this game to work. After messaging TNT several times, I gave up. Then I tried again recently and happened upon this site.

No, FireFox doesn't work. No, Chrome doesn't work. Yes, my Shockwave is upgraded. Yes, I deleted my cache. For the longest time, I simply got a gray screen and the word "Done" in the bottom left corner. I downloaded the cache and I was so excited because it looked like it would work but NO, I just got this message:

"This Shockwave movie has errors that have caused playback problems. Please contact the author of this content regarding this problem. Shockwave is unable to continue."

I'm ready to hunt down TNT and force them to fix this stupid game at gunpoint.

Okay, no, but seriously. I really like this game. Help?

Wait, but did you try using Safari?

Maybe try Step One again after downloading the cache.

Or try restarting your computer, like what Yaya does.

Otherwise, I have no idea what else you can do.

Never heard of this error previously, which is interesting.

But unfortunately, pretty much what Livio said. Using different browsers (IE, Chrome, Safari all work - Firefox can't load usermade levels which means we're not using it, we can't do anything about that), restarting your browser/computer, try multiple times (this is important, I usually have to open HatPC once or twice, sometimes up to five times before it loads properly without a Shockwave Error) and make sure that everything is upgraded to the latest version released.

Don't count on TNT to help you, they've neglected HatPC for two years straight, if not more.

If none of the advice suggested to you here works, be sure to tell us, and we'll try to find alternate solutions.

"For the longest time, I simply got a gray screen and the word "Done" in the bottom left corner."
This is what I get when I try to load HATPC in Firefox, most of the time. The game doesn't even bring up the loading screen. I haven't seen it work in FF a LONG time (possibly only in older versions?), but if it ever does, it won't be able to load user-levels.

"This Shockwave movie has errors that have caused playback problems. Please contact the author of this content regarding this problem. Shockwave is unable to continue."
This is what you typically get in every other browser when you try to load HATPC. Pasting in somebody else's cache usually fixes the problem (this is obviously chrome and windows only). I'd like somebody to check that that cache still works with the most recent version of chrome (does chrome even have more recent versions?). If the whole cache-replace thing really doesn't work, and your shockwave is really up to date, and you're really using chrome or safari (or in my case, an older version of IE) then the most I can say is to keep trying to load it, clearing your cache after every attempt, and maybe waiting a day or two after a few unsuccessful tries. It's just really, really random, but once you have it in your cache it should stay there until cleared (which can happen after a long period of disuse).

"I'm ready to hunt down TNT and force them to fix this stupid game at gunpoint."
They wouldn't fix it if they could, sure, but most of this is just because shockwave is really old. It's a shame. If you've played the more recent "Hannah and the Kreludor Caves", which was made in flash, you can really see how the change from shockwave to flash hurt the game -- like, when the computer lags while you release a key, the game won't notice, and it'll get stuck down until you press and release it again.

Actually, TNT does acknowledge this problem. A few months they posted a topic here, telling that they were trying to fix the glitch. They haven't exactly been successful, as you can see. It is a shame I can't post there, or I would have shared what we know. Once they realize the problems come from missing cache files, they should be able to fix it pretty fast.

I can't play hatpc. when I open it, from interguild or neopets, it doesn't work. I have tried all the different steps, but none work. On internet explorer, it worked, but when is says 'press jump to start' it doesn't respond. Help!

Are there any other error messages you get when loading the game?

FYI, if it doesn't work from Interguild, it won't work from Neopets either.

Can you load regular levels?